{"id":10,"date":"2021-12-21T09:46:38","date_gmt":"2021-12-21T09:46:38","guid":{"rendered":"https:\/\/startersites.io\/elementor\/homi\/?page_id=10"},"modified":"2025-07-31T09:56:03","modified_gmt":"2025-07-31T09:56:03","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/pedalton.online\/?page_id=10","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b94a69d e-flex e-con-boxed e-con e-parent\" data-id=\"b94a69d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19821db6 elementor-widget elementor-widget-text-editor\" data-id=\"19821db6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h3>Overview<\/h3>\n\n<p data-start=\"102\" data-end=\"385\">At <strong data-start=\"105\" data-end=\"127\">PEDALTON SDN. BHD.<\/strong>, we are committed to delivering quality bicycles and related parts and accessories that meet your expectations. However, if you are not completely satisfied with your purchase, we offer a flexible return and cancellation policy to ensure your peace of mind.<\/p>\n<h3 data-start=\"387\" data-end=\"436\"><strong data-start=\"391\" data-end=\"434\">Return &amp; Refund Policy (Within 30 Days)<\/strong><\/h3>\n<p data-start=\"437\" data-end=\"595\">We accept returns and refund requests within <strong data-start=\"482\" data-end=\"493\">30 days<\/strong> from the date of delivery. To be eligible for a return, your item must meet the following conditions:<\/p>\n<ul data-start=\"597\" data-end=\"877\">\n<li data-start=\"597\" data-end=\"692\">\n<p data-start=\"599\" data-end=\"692\">Items must be <strong data-start=\"613\" data-end=\"623\">unused<\/strong>, in their <strong data-start=\"634\" data-end=\"656\">original packaging<\/strong>, and in <strong data-start=\"665\" data-end=\"689\">resellable condition<\/strong>.<\/p>\n<\/li>\n<li data-start=\"693\" data-end=\"776\">\n<p data-start=\"695\" data-end=\"776\">A valid <strong data-start=\"703\" data-end=\"724\">proof of purchase<\/strong> (receipt or order confirmation) must be provided.<\/p>\n<\/li>\n<li data-start=\"777\" data-end=\"877\">\n<p data-start=\"779\" data-end=\"877\">Return requests must be submitted via email to <strong data-start=\"826\" data-end=\"851\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"828\" data-end=\"849\">pedalton1@outlook.com<\/a><\/strong> within the 30-day period.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"879\" data-end=\"1094\">Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within <strong data-start=\"1034\" data-end=\"1056\">7\u201310 business days<\/strong> using the original method of payment.<\/p>\n<h3 data-start=\"1096\" data-end=\"1143\"><strong data-start=\"1100\" data-end=\"1141\">Cancellation Policy (Within 12 Hours)<\/strong><\/h3>\n<p data-start=\"1144\" data-end=\"1251\">Orders may be cancelled within <strong data-start=\"1175\" data-end=\"1187\">12 hours<\/strong> of placement, provided they have not been processed or shipped.<\/p>\n<p data-start=\"1253\" data-end=\"1415\">To cancel an order, please contact our support team immediately via email at <strong data-start=\"1330\" data-end=\"1355\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1332\" data-end=\"1353\">pedalton1@outlook.com<\/a><\/strong> with your <strong data-start=\"1366\" data-end=\"1382\">order number<\/strong> and <strong data-start=\"1387\" data-end=\"1414\">reason for cancellation<\/strong>.<\/p>\n<p data-start=\"1417\" data-end=\"1550\">If the order has already been processed or shipped, we will not be able to cancel it, and you will need to initiate a return instead.<\/p>\n<h3 data-start=\"1552\" data-end=\"1570\"><strong data-start=\"1556\" data-end=\"1570\">Exceptions<\/strong><\/h3>\n<ul data-start=\"1572\" data-end=\"1762\">\n<li data-start=\"1572\" data-end=\"1624\">\n<p data-start=\"1574\" data-end=\"1624\">Return <strong data-start=\"1581\" data-end=\"1615\">shipping costs are not covered<\/strong> by us.<\/p>\n<\/li>\n<li data-start=\"1625\" data-end=\"1762\">\n<p data-start=\"1627\" data-end=\"1762\">We do <strong data-start=\"1633\" data-end=\"1655\">not accept returns<\/strong> for items that have been <strong data-start=\"1681\" data-end=\"1689\">used<\/strong>, <strong data-start=\"1691\" data-end=\"1717\">damaged after delivery<\/strong>, or are <strong data-start=\"1726\" data-end=\"1761\">not in their original condition<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1764\" data-end=\"1767\" \/>\n<h3 data-start=\"1769\" data-end=\"1789\"><strong data-start=\"1773\" data-end=\"1787\">Contact Us<\/strong><\/h3>\n<p data-start=\"1790\" data-end=\"1902\">If you have any questions about our return, refund, or cancellation policy, please don\u2019t hesitate to contact us:<\/p>\n<p data-start=\"1904\" data-end=\"2206\"><strong data-start=\"1904\" data-end=\"1921\">Company Name:<\/strong> PEDALTON SDN. BHD.<br data-start=\"1940\" data-end=\"1943\" \/><strong data-start=\"1943\" data-end=\"1964\">Registration No.:<\/strong> 202501024773 (1626186-P)<br data-start=\"1989\" data-end=\"1992\" \/><strong data-start=\"1992\" data-end=\"2002\">Email:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2003\" data-end=\"2024\">pedalton1@outlook.com<\/a><br data-start=\"2024\" data-end=\"2027\" \/><strong data-start=\"2027\" data-end=\"2037\">Phone:<\/strong> 011-1315 0751<br data-start=\"2051\" data-end=\"2054\" \/><strong data-start=\"2054\" data-end=\"2066\">Address:<\/strong> 8-1-4A, D Orient Mall, Gat Lebuh Macallum, 10300 Georgetown, Pulau Pinang<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Overview At PEDALTON SDN. BHD., we are committed to delivering quality bicycles and related parts and accessories that meet your expectations. However, if you are not completely satisfied with your purchase, we offer a flexible return and cancellation policy to ensure your peace of mind. Return &amp; Refund Policy (Within 30 Days) We accept returns [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/pedalton.online\/index.php?rest_route=\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pedalton.online\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pedalton.online\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pedalton.online\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pedalton.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10"}],"version-history":[{"count":3,"href":"https:\/\/pedalton.online\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":1511,"href":"https:\/\/pedalton.online\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions\/1511"}],"wp:attachment":[{"href":"https:\/\/pedalton.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}