{"id":2141,"date":"2025-08-11T07:57:09","date_gmt":"2025-08-11T07:57:09","guid":{"rendered":"https:\/\/pedalton.online\/?page_id=2141"},"modified":"2025-08-11T07:57:50","modified_gmt":"2025-08-11T07:57:50","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/pedalton.online\/?page_id=2141","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2141\" class=\"elementor elementor-2141\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ca0a95 e-flex e-con-boxed e-con e-parent\" data-id=\"5ca0a95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-924892f elementor-widget elementor-widget-text-editor\" data-id=\"924892f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"108\" data-end=\"322\">At <strong data-start=\"111\" data-end=\"133\">PEDALTON SDN. BHD.<\/strong>, we value your satisfaction and aim to make your shopping experience as seamless as possible. We understand that sometimes plans change, so we\u2019ve outlined our cancellation process below.<\/p><h3 data-start=\"324\" data-end=\"353\"><strong data-start=\"328\" data-end=\"351\">Order Cancellations<\/strong><\/h3><ul data-start=\"354\" data-end=\"631\"><li data-start=\"354\" data-end=\"480\"><p data-start=\"356\" data-end=\"480\">You may request to cancel your order <strong data-start=\"393\" data-end=\"426\">within 24 hours of placing it<\/strong>, provided it has not yet been processed or shipped.<\/p><\/li><li data-start=\"481\" data-end=\"631\"><p data-start=\"483\" data-end=\"631\">Once your order has been packed or dispatched, it cannot be cancelled. For orders already shipped, please refer to our <strong data-start=\"602\" data-end=\"628\">Return &amp; Refund Policy<\/strong>.<\/p><\/li><\/ul><h3 data-start=\"633\" data-end=\"667\"><strong data-start=\"637\" data-end=\"665\">Custom or Special Orders<\/strong><\/h3><p data-start=\"668\" data-end=\"862\">Orders for customised bicycles, assembled units, or special-request parts cannot be cancelled once processing or assembly has begun. Please confirm all details carefully before making payment.<\/p><h3 data-start=\"864\" data-end=\"903\"><strong data-start=\"868\" data-end=\"901\">How to Request a Cancellation<\/strong><\/h3><p data-start=\"904\" data-end=\"958\">To cancel your order, please contact us immediately:<\/p><ul data-start=\"959\" data-end=\"1171\"><li data-start=\"959\" data-end=\"995\"><p data-start=\"961\" data-end=\"995\"><strong data-start=\"961\" data-end=\"971\">Email:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"972\" data-end=\"993\">pedalton1@outlook.com<\/a><\/p><\/li><li data-start=\"996\" data-end=\"1033\"><p data-start=\"998\" data-end=\"1033\"><strong data-start=\"998\" data-end=\"1017\">Phone\/WhatsApp:<\/strong> 011-1315 0751<\/p><\/li><li data-start=\"1034\" data-end=\"1100\"><p data-start=\"1036\" data-end=\"1100\"><strong data-start=\"1036\" data-end=\"1053\">Subject Line:<\/strong> <em data-start=\"1054\" data-end=\"1098\">Cancellation Request \u2013 [Your Order Number]<\/em><\/p><\/li><li data-start=\"1101\" data-end=\"1171\"><p data-start=\"1103\" data-end=\"1171\">Include your full name, order number, and reason for cancellation.<\/p><\/li><\/ul><p data-start=\"1173\" data-end=\"1260\">Our team will check your order status and inform you if the cancellation is possible.<\/p><h3 data-start=\"1262\" data-end=\"1306\"><strong data-start=\"1266\" data-end=\"1304\">Refunds for Approved Cancellations<\/strong><\/h3><ul data-start=\"1307\" data-end=\"1492\"><li data-start=\"1307\" data-end=\"1401\"><p data-start=\"1309\" data-end=\"1401\">If your cancellation is approved, refunds will be issued via your original payment method.<\/p><\/li><li data-start=\"1402\" data-end=\"1492\"><p data-start=\"1404\" data-end=\"1492\">Please allow <strong data-start=\"1417\" data-end=\"1438\">5\u20137 business days<\/strong> for processing, depending on your payment provider.<\/p><\/li><\/ul><h3 data-start=\"1494\" data-end=\"1514\"><strong data-start=\"1498\" data-end=\"1512\">Exceptions<\/strong><\/h3><p data-start=\"1515\" data-end=\"1557\">We may reject a cancellation request if:<\/p><ul data-start=\"1558\" data-end=\"1740\"><li data-start=\"1558\" data-end=\"1614\"><p data-start=\"1560\" data-end=\"1614\">The order has already been shipped or is in transit.<\/p><\/li><li data-start=\"1615\" data-end=\"1675\"><p data-start=\"1617\" data-end=\"1675\">The item is customised, assembled, or specially ordered.<\/p><\/li><li data-start=\"1676\" data-end=\"1740\"><p data-start=\"1678\" data-end=\"1740\">The request is made outside the allowed cancellation period.<\/p><\/li><\/ul><h3 data-start=\"1742\" data-end=\"1771\"><strong data-start=\"1746\" data-end=\"1769\">Contact Information<\/strong><\/h3><p data-start=\"1772\" data-end=\"2061\"><strong data-start=\"1772\" data-end=\"1794\">PEDALTON SDN. BHD.<\/strong><br data-start=\"1794\" data-end=\"1797\" \/>Registration No.: 202501024773 (1626186-P)<br data-start=\"1839\" data-end=\"1842\" \/>Website: <a class=\"\" href=\"https:\/\/pedalton.online\" target=\"_new\" rel=\"noopener\" data-start=\"1851\" data-end=\"1901\">https:\/\/pedalton.online<\/a><br data-start=\"1901\" data-end=\"1904\" \/>Email: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1911\" data-end=\"1932\">pedalton1@outlook.com<\/a><br data-start=\"1932\" data-end=\"1935\" \/>Phone\/WhatsApp: 011-1315 0751<br data-start=\"1964\" data-end=\"1967\" \/>Address: 8-1-4A, D Orient Mall, Gat Lebuh Macallum, 10300 Georgetown, Pulau Pinang, Malaysia<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At PEDALTON SDN. BHD., we value your satisfaction and aim to make your shopping experience as seamless as possible. We understand that sometimes plans change, so we\u2019ve outlined our cancellation process below. Order Cancellations You may request to cancel your order within 24 hours of placing it, provided it has not yet been processed or [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2141","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/pedalton.online\/index.php?rest_route=\/wp\/v2\/pages\/2141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pedalton.online\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pedalton.online\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pedalton.online\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pedalton.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2141"}],"version-history":[{"count":3,"href":"https:\/\/pedalton.online\/index.php?rest_route=\/wp\/v2\/pages\/2141\/revisions"}],"predecessor-version":[{"id":2144,"href":"https:\/\/pedalton.online\/index.php?rest_route=\/wp\/v2\/pages\/2141\/revisions\/2144"}],"wp:attachment":[{"href":"https:\/\/pedalton.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}