Cancellation Policy

At PEDALTON SDN. BHD., we value your satisfaction and aim to make your shopping experience as seamless as possible. We understand that sometimes plans change, so we’ve outlined our cancellation process below.

Order Cancellations

  • You may request to cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped.

  • Once your order has been packed or dispatched, it cannot be cancelled. For orders already shipped, please refer to our Return & Refund Policy.

Custom or Special Orders

Orders for customised bicycles, assembled units, or special-request parts cannot be cancelled once processing or assembly has begun. Please confirm all details carefully before making payment.

How to Request a Cancellation

To cancel your order, please contact us immediately:

  • Email: pedalton1@outlook.com

  • Phone/WhatsApp: 011-1315 0751

  • Subject Line: Cancellation Request – [Your Order Number]

  • Include your full name, order number, and reason for cancellation.

Our team will check your order status and inform you if the cancellation is possible.

Refunds for Approved Cancellations

  • If your cancellation is approved, refunds will be issued via your original payment method.

  • Please allow 5–7 business days for processing, depending on your payment provider.

Exceptions

We may reject a cancellation request if:

  • The order has already been shipped or is in transit.

  • The item is customised, assembled, or specially ordered.

  • The request is made outside the allowed cancellation period.

Contact Information

PEDALTON SDN. BHD.
Registration No.: 202501024773 (1626186-P)
Website: https://pedalton.online
Email: pedalton1@outlook.com
Phone/WhatsApp: 011-1315 0751
Address: 8-1-4A, D Orient Mall, Gat Lebuh Macallum, 10300 Georgetown, Pulau Pinang, Malaysia